pgnk Privacy Policy
Your personal information is completely safe with us. Learn in detail how pgnk collects, stores, and protects your data.
This Privacy Policy ("Policy") applies to the pgnk platform and the website at https://pgnk.lat ("Service"). This Policy describes how we collect, process, store, and protect the personal information of our users ("you", "your"). By using pgnk's services, you agree to the terms of this Privacy Policy. We ask that you read this Policy carefully and, if you have any questions, contact our support team.
Data Collection — What Information We Collect
When you register, log in, or use our services on the pgnk platform, we may collect the following types of information:
1.1 Personal Identification Information
- Full name and username
- Date of birth (for age verification — our services are for those aged 21 and above only)
- Email address
- National ID or passport number (if identity verification is required)
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
1.3 Technical Information
- IP address and device identifier information
- Browser type and version
- Operating system
- Page visits and session duration
- Data collected from cookies and similar tracking technologies
1.4 Gaming Activity Information
- Game play history and preferences
- Bet amounts and results
- Time spent on the platform
- Records of bonus and promotion usage
Note: We only collect information that is necessary to operate our services. Collecting unnecessary or excessive information is against our policy.
Purpose and Use of Data Collection
pgnk uses your personal information for the following legitimate purposes:
2.1 Account Management and Verification
We use your identity information to create, manage, and secure your account. This includes age verification, identity confirmation, and maintaining account security.
2.2 Financial Transaction Processing
Your financial information is used to process deposits or withdrawals and to prevent fraudulent activity. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800.
2.3 Providing Customer Support
Our 24/7 live chat support team uses your account information to provide fast and effective assistance.
2.4 Service Improvement and Personalization
By analyzing your gaming preferences and behavior, we can present you with more relevant games and offers.
2.5 Compliance with Legal and Regulatory Obligations
We store and may be required to provide necessary information to comply with authority requests and applicable laws.
Data Security Measures
pgnk uses industry-standard security technologies and practices to ensure the safety of your personal information.
3.1 Encryption Technology
All data transmission on our platform is protected by SSL (Secure Sockets Layer) encryption. All data sent between your browser and our servers remains encrypted, making it impossible for third parties to read or alter.
3.2 Secure Servers and Databases
Your information is stored on our secured servers, accessible only to authorized personnel. Through regular security audits and assessments, we identify and address potential vulnerabilities.
3.3 Access Controls
Our staff can only view the amount of information that is essential to their work. Following a "least privilege" principle, we keep internal data access restricted.
3.4 Password Protection
Your password is stored in hashed form — it is never stored in plain text. You are advised to use a strong, unique password and change it regularly.
Warning: Never share your login credentials, password, or one-time PIN (OTP) with anyone — not even a pgnk representative will ever ask for your password.
Sharing Information with Third Parties
pgnk does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
To operate our platform, we work with trusted technology partners such as payment processing services (bKash, Nagad, Rocket, Upay), game software providers, and technology service suppliers. These partners are required to comply with our privacy standards.
4.2 Legal Requirements
We may provide necessary information to authorities to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.
4.3 Fraud Prevention
Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or other illegal activities.
Our Commitment: We will never sell or transfer your information to advertisers, marketers, or any other third party for commercial purposes.
Cookie Policy and Tracking Technologies
Cookies and similar tracking technologies are used on the pgnk website to improve your experience.
5.1 Essential Cookies
These cookies are necessary for the core functionality of the website. They are essential for maintaining login sessions, security verification, and remembering your preferences. Disabling them will prevent the site from working properly.
5.2 Performance Cookies
These cookies help us understand which pages you use most, where issues arise, and what the overall user experience is like. This information is kept completely confidential.
5.3 Cookie Controls
You can disable cookies from your browser settings. However, please note that disabling essential cookies may make it difficult to log in to your account and use our services.
Data Retention Period
We retain your personal information only for as long as it is necessary or legally required.
6.1 Active Account Data
We retain all your information for as long as your account is active. Even after account closure, financial transaction records may be retained for a defined period for audit and legal purposes.
6.2 Inactive Accounts
Information from accounts that have not been used for a long period may be deleted or anonymized following specific security protocols.
6.3 Legal Obligations
In accordance with applicable laws and regulations, we are required to retain certain types of information (particularly financial transaction records) for extended periods.
Your Rights
As a pgnk user, you have the following rights over your own personal information:
7.1 Right to Access Information
You have the right to know what information we hold about you. You can request a copy of this information by contacting our support team.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you have the right to have it corrected. This can be done through your account settings or via live chat.
7.3 Right to Request Data Deletion
In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information for legal obligations and fraud prevention purposes.
7.4 Right to Request Restriction of Data Processing
In certain circumstances, you may ask us to restrict the processing of your data. In such cases, please contact our support team and describe your request in detail.
7.5 Right to Object
If you have an objection to your information being used for a specific purpose, you may raise it. We will review your objection and take appropriate action in accordance with applicable law.
Exercising Your Rights: To exercise any of the above rights, contact our support team via 24/7 live chat or by email at [email protected].
Protection of Minors' Information
All pgnk services are for individuals aged 21 and above only. We do not knowingly collect personal information from any minor.
We verify age at the time of account registration. If a person creates an account with a false age and it is later found that they are under 21, that account will be closed immediately and all collected information will be deleted.
If you become aware that a minor is using our platform, please contact us.
International Data Transfers
Our technology infrastructure may partially operate on international servers. Where your information is transferred outside Bangladesh, we ensure that it remains subject to appropriate protection measures.
For international data transfers, we ensure that the receiving party follows data protection standards consistent with our privacy policy. We guarantee the protection of your information through contractual safeguards.
Changes to the Privacy Policy
pgnk may update this Privacy Policy from time to time. Changes may be made due to service updates, legal obligations, or security improvements.
10.1 Notice of Changes
If any significant changes are made to the Privacy Policy, we will notify you via your registered email address or through a notification on the platform before those changes take effect.
10.2 Using the Latest Version
The latest version of the Privacy Policy will always be available at https://pgnk.lat/privacy-policy. Continued use of the service after any changes will be considered as your acceptance of the new policy.
10.3 Previous Versions
If needed, you may request a copy of a previous version of the Privacy Policy through our support team.
Recommendation: We recommend that you review this Privacy Policy regularly so that you are always informed about how your information is being used.
Responsible Gaming and Use of Information
pgnk is committed to responsible gaming. Your gaming activity data is used solely for your protection.
11.1 Behavior Analysis and Protection
By analyzing your gaming patterns, we can identify potentially problematic gambling behavior and provide assistance if needed. This information is not used against you — it is for your protection.
11.2 Voluntary Limit Setting
Under our responsible gaming features, you can set deposit limits, loss limits, and time limits. Information about these limits is stored in our system and applied for your protection.
To learn more about responsible gaming, visit our Responsible Gaming page.
Relationship with Terms and Conditions
This Privacy Policy is an integral part of our Terms and Conditions. By using pgnk's services, you agree to the terms of both documents.
If any conflict arises between the Privacy Policy and the Terms and Conditions, the Privacy Policy will take precedence on matters relating to privacy.
We encourage you to read both documents to gain a full understanding of your rights and responsibilities. If you have any questions, please feel free to contact our support team.
Privacy Contact
If you have any questions, concerns, or requests regarding your information about this privacy policy, please contact us. Our support team is available around the clock in Bengali.
Contact us at any time according to BST (UTC+6).